I was always pleased with Long, but the recent timing chain repairs should have been covered. After speaking with Cadillac directly, I was told if the dealer contacted them before making the repair we would have been eligible for assistance.
I brought this up to my service manager before any work started. I didn't have any idea we had to notify anyone, but I said this should be covered. and was told it isn't by the service manager.
On the positive side, service personnel were friendly and courteous.
Having to pay $125.00 for an oil change ???? and taking 1 hr, 15 min to do the job ???.
The only time I will ever return is if I had a problem that a local repair shop could not do.