My first oil change in my new CT6 and a new dealership/service visit. When I called to make the appointment, the lady on the phone was lovely and accommodating. When I arrived, the gentleman who checked me in was kind and polite and showed me where to wait. The waiting area and ladies room were clean and spacious. I was out in the promised time and my salesman even sent me an email to see if everything went well which it did. Very satisfied all around.